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Check-in is possible from 16:00 in Wismar and from 16:30 in Lüneburg. We offer self check-in: there is no key handover, and nobody needs to greet you. So you don't need to tell us an arrival time, you can arrive any time after the stated check-in time, even late at night. Access works around the clock.

Access works through a key box with a numeric code on the building. Before your arrival you automatically receive a message with everything you need: the exact address, directions, photos of the entrance and the key box, and your personal code.

Before arrival we send you access to the guest portal via the chat of your booking platform (Booking.com or Airbnb). In the guest portal you'll find the code under “Code and access”. Important: the code is only released once the digital guest registration form has been filled in. It's best to fill it in as soon as you receive the link.

Please check in this order: 1. Open the chat in the Booking.com or Airbnb app (not just your email inbox), that's where you'll find the link to the guest portal. The code is listed under “Code and access”. 2. Note for Booking.com guests: Booking forwards messages via an anonymised address. As a result, emails end up in spam or a subfolder more often. If you still can't find it, just message us in the booking chat, we'll send you the link again right away.

In Germany we are legally required to register every guest via a registration form. With us this is fully digital: after booking you receive a link via the messages on the booking platform, filling it in takes about two minutes. The registration form is not left in the apartment and is not part of the platform's booking confirmation, it is a separate link from us. Without a completed registration form we cannot release the access details.

Use exactly the number from our message, without spaces. If it still doesn't work, get in touch with us briefly in the booking chat.

The apartment is cleaned before check-in, so earlier access cannot be guaranteed. As soon as cleaning is finished, we unlock your PIN in the guest portal, at the latest by the guaranteed check-in time. So it's worth checking the guest portal on arrival day. There is no separate luggage storage.

Yes. Neither Wismar nor Lüneburg have dedicated parking spaces, you can use the nearby public car parks any time, even before check-in, and start exploring the city. You'll find the nearest car parks in the guest portal.

The exact address, a photo of the front door and directions are in the guest portal, you get access to it via the message on the booking platform. You don't need to ring the bell, nobody is on site. The way to the right apartment inside the building is also in the guest portal.

1. Fold the protective cover down. 2. Set the code: turn the dials to the marking line. 3. Pull the lever down and open the lid. 4. Take out the key, close the lid and scramble the dials again. You keep the key with you for the duration of your stay.

Please check the following: 1. The right box? Compare the label with the instructions in the guest portal. 2. Is the code set exactly as given? On dial boxes, the position at the marking line is what counts, the most common mistake. 3. Scramble it completely once, set the code again and press the dials lightly as you go.

Older doors tend to warp a little: press the door firmly toward the frame while unlocking, or lift the handle slightly, then turn. If the door is double-locked, you need to turn the key twice. Please never force it, call us instead.

Yes, no need to register in advance. Self check-in works around the clock, nobody needs to open the door for you. Everything you need is in the guest portal.

Call us, reachable around the clock. Over the phone we can solve this in almost every case immediately. Please call rather than message in this situation, we may not see chat messages quickly enough.

All the information is available digitally in the guest portal. You'll find the link in your arrival message in the booking chat.

The link from the arrival message works directly. If you're asked to log in, sign in with your last name or your booking number.

In the guest portal under “Wi-Fi”.